Support
Need help with Boko? We’re here for you.
Contact Us
Email us at hello@boko.live and we’ll get back to you as soon as possible.
Frequently Asked Questions
How do I delete my account?
Go to Profile → Account → Delete account. This removes your account, friends, gifts and the online backup of your pets from our servers. The pets on your phone stay.
How do I restore purchases?
Go to Profile → Account → Restore purchases. Make sure you're signed in with the same Apple ID you used to make the purchase.
My Live Activity / widget isn't updating
Try removing and re-adding the widget, or turn the Live Activity off and on in Profile → Appearance → Live Activity. Restarting your device can also help.
Can I have multiple pets?
Yes. Up to 3 pets live at home and one of them is your active pet. Tap the pet at the top of Home to open your pets, adopt a new one or switch which one is active.
Does Boko work offline?
Yes. Caring for your pet, focus quests and mini-games all work offline. Friends, backups and custom pets made from a photo need an internet connection.
How do I get help or send feedback?
Open Profile → Feedback in the app. Every message is read, and replies show up right there in the app.